Success Factors Scorm content not completing

Lilian... Where specifically do you add this Javascript? We're having the same issues, but I have no idea where or how to add the SetStatus("completed").  Add a trigger in the PowerPoint or in a JS file in the published package? Script Box?  Thanks!

Hi Diane,

I'm not sure that Lilian is still subscribed, but you may want to use the "contact me" button on her profile to reach out to her directly. 

Best of luck with your project! 

Thanks, Ashley!

Hi Vanessa,

I was wondering if you ever solved your Articulates not completing in SuccessFactors?  We are also using SCORM 1.2, and using iContent Server, and using Completed/Incomplete.  Yet some of our course are not completing at all, and some are intermittently completing. The ones that are not completing at all have the measurable as being they simply viewed each page. The ones that intermittently complete have the measurable as being passing the final quizmaker on the final page.  Yet - they all complete fine on SCORM CLOUD!   I'd much appreciate any guidance that you could provide...

Dave Varga

Sleepy Hollow, NY

Hi Dave,

I'm not certain if Vanessa is still subscribed here, but you could try to reach out to her using the "contact me" feature on her profile. Have you reached out to your LMS team? If they're completed as expected in SCORM Cloud, the LMS team will be the best course of action. Additionally you may want to look at enabling LMS debug mode so that you could see what information is being sent to and from the LMS and Storyline. 

For anyone doing quiz slides rather than slides viewed, I found a similar problem in a variety of LMS systems. I fixed this and have never had the problem again, by copying the submit results trigger into the correct and incorrect layers. At first I also put a trigger on the next key but I think that would only really be necessary for ipad (ipads work better with active triggers than passive triggers). Possibly if you have a course using slides viewed, you could either minus one off the number tracked which seems to work for some reason, or use the javascript suggested possibly triggered when clicking on a Submit Completion button. Good luck.

Thanks Jacinta for sharing that here and glad you were able to get it working in a way that suited your needs. 

Hello everyone,
We have been using Success Factor in our company and having the same issue. We tested our course on SCORMCloud and it works fine, shows all the status.

Completed
Score
Time  Spent

However, I cannot see any status when I launch the course in Success Factor. I think there is an issue with the LMS itself, not articulate or with the SCORM.

I suggest if you kindly report to Success Factor and see what they say about it

Note: Don't forget to attach the screenshot of scorm cloud dashboard with all the results.  We did that and still havn't heard  from them yet.  :(

We are having the same issues with Success Factors and SCORM content. In our instance it is adding the item to the Completed Learning but remaining in the to do list. This seems to be fixed and then re-occur on a weekly basis. I have several cases logged with Success Factors to no avail. Any advice would be great. We have both % scored modules and slides viewed.

Hi all, 10 months ago, I communicated with Vanessa about this, and it turns out she wasn't using Storyline so wasn't able to add the Javascript on the last page, but this works for us:

>>Try adding a bit of javascript on the last page.

Just add a trigger on the last page > execute javascript > add the following in the script box

SetStatus("completed")

and decide when you want the status to be set as completed. 

I prefer it to be triggered when timeline starts on the page.

The other issue we had was the way scores were sent to the system as 0/100 even though we had set Storyline to complete on number of slides viewed. I think it's something the LMS looks for and when there's nothing from Storyline, it puts in a 0/100 and then doesn't allow completion. To get around this, the javascript we put on our final page is

//get LMS API
var lmsAPI = parent;
//set score; the first number is the score
lmsAPI.SetScore(100, 100, 0);
//set status; possible values: "completed","incomplete", "failed", "passed"
SetStatus("completed")

In other words, if you only need people to 'pass' based on the fact they have got to the last page, just provide a nominal 100 for the score achieved and this will allow the LMS to see the object as passed and completed.

Hope that helps.