Forum Discussion

EmilyPayne-b4ad's avatar
EmilyPayne-b4ad
Community Member
3 years ago

Surface Pro Issues viewing Storyline Course

Hi everyone, Has anyone recently had issues with Surface Pros stopping in the middle of a storyline course, or, not recording the full progress at the end?  We recently have some assessments that ...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Emily,

I'm sorry to hear about these issues popping up when using a Surface Pro. I'd like to ask a few questions to help clarify your experience:

  • Are you running into course progress issues?
  • Are there specific interactions that aren't working within the course, like interactions with gestures?
  • Both?

It sounds like the course isn't recording completion, and if so, I recommend testing your course in a different environment, like SCORM Cloud, to confirm if it's LMS-related or not.

Happy to dig further into this with your added details, and if you need help testing your file, please reach out to our support team here so we can take a closer look at what's happening!

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