Tabs disappear after I delete a slide?

https://player.vimeo.com/video/204934129

Hi Amanda,

If you could record a screenr that would help as we could see where you click to delete and then what disappears. The link Christine previously shared will allow you to record your screen and then share the generated link here with us.

Hi,

Yes, it's the Story View tab and 4 content slides that were initially open. I've been deleting the slides from the slide pane. Would it be helpful if I did a screen recording, or is the problem making more sense now?

Thanks for your help!

Hi Amanda,

Thanks for sharing the file!

OK - just so we're clear, it's actually the "Story View" tab and 4 content slides that were initially open?

Also, it looks like you recreated this in a new project (good job!). I see the 5 scenes, but I want to make sure I'm following the same steps you took when you saw this issue.

I opened all 5 scenes, so that the tabs were accessible. From this point, I'm not sure how you're deleting the slides - are you deleting from the slide pane on the right-hand side, or are you deleting them from Story View?

When I delete them from either of those places, the tabs automatically close for me.

Let me know if you're able to share the exact steps you're taking, or if you're doing exactly what I described.

Thanks very much!

Christine

Hi,

I experienced the same issue when I created a new file. I followed the steps from the steps in the article you posted and didn't have any luck. I attached a file to hopefully help you see the behavior on your end.

Thank you for all of your help on this!

Hi Amanda,

If you've tried everything that Ashley suggested, and you're seeing this in your other projects, we may want to see if this happens in a brand new file.

Please create a new Storyline project and save it with a short name, for example "Testing" - try to refrain from using any special characters, such as underscores and dashes. Try to create some "filler" content in the course for testing and see if you're able to reproduce the issue.

If you are able to reproduce the issue in this new file, it may be an issue with the installation.

Since the repair didn't resolve the problem, I'd recommend following all of the steps outlined in the following article:

Unexpected or Erratic Behavior in Articulate Storyline

Also, if you'd like to create a screen recording of what's happening, you're welcome to do so with Screenr.

If you still have trouble with this, please consider sharing one of the .story files so we can see this behavior on our end. If your file exceeds 20 MB, however, you may have some trouble uploading to the forums. It may be best to share a smaller file, or one that you've used to recreate the issue.

Thanks!

Christine

Hi Ashley,

I tried all of your suggestions and it still isn't working. I looked at some older projects I've done and they are doing it as well. Is there anything else I can try?

Thanks!

Hi Amanda,

Thanks for the screenshots - it looks like the 3rd tab in is the one removed not the last one, as that's still listed as 5.5 Good Housekeeping. This is particularly odd behavior that I haven't seen before so I'd like to have you check into the following:

• What update of Storyline are you using? We're currently on update 5
• Are you working on your project files as described here?
• Have you tried inserting the project into a new file as described here? Are you able to replicate this behavior on all your files?
• You may want to look into conducting the repair of Storyline as detailed here.

Please let us know how it goes after checking into those items.

Hi Ashley,

Sorry, I'm not explaining very well. When I delete a slide, a tab also gets deleted. It's always the tab furthest to the right and it doesn't matter what slide I delete (whether it was from that module or not). I can't figure out how to do a screen recording within Storyline, so I took some screenshots to hopefully help me be a little more clear!

Hi Amanda,

I'm not sure I'm following - but if you're deleting the slides, I would also expect the tab you see when opening slides from story view to also be removed. Also, instead of copying and pasting slides from one file to another, we'd recommend following the method described here to import the slides.