Forum Discussion
Template imported to Brightspace does not scroll
In testing a basic template made in Rise and imported to Brightspace, I've discovered that I'm unable to scroll down (see screenshot - I'm unable to scroll on the right panel (the content.) Is there something I did wrong in the export/import process? Any thoughts or other insights to help?
Obviously, this effectively ruins any functionality, but I feel it's a basic misstep based on my on lack of familiarity with the platform.
Thank you in advance!
15 Replies
Hi Christopher! From the looks of your screenshot, it appears that the Rise 360 content is loading in a frame. You might have to position the mouse just right in order to scroll down, or else the outer frame will scroll.
You may also want to see if your LMS has the option to launch the course in a new window, which could make it easier to scroll down.
Hi Alyssa,
I appreciate your comment, but it's not an issue of mouse placement. Additionally, I have opened course in a new window, yet the issue persists. I tried a new course and all various options (Scorm 1.2, 2004, ACI, etc.)
As you can see from this new screenshot (zoomed out to 25%) , the content is there, it's just not easily viewable (i.e. this does not work.)
I'm on a free trial, evaluating the software and we really want this to work, but this is a no-go right off the bat.
Hi Christopher,
We publish Rise courses to Brightspace without issues. The Rise course should scroll in the frame using the mouse wheel or the inner-most scroll bar. Brightspace does have an option to force the course to open in a new window, but it shouldn't be necessary. Additionally, learners can open the course in a new window on their own by selecting the View Content in New Window icon at the top of the page.
Message me if you would like help importing the course - there are a couple of options. I'm happy to help if I can.
Hi Lori,
I may very well be missing something, but scrolling just isn't happen - mouse or trackpad or otherwise. I created a new course and all various export options (Scorm 1.2, 2004, ACI, etc.) yet all aside from SCORM 1.2 failed. And, with SCORM 1.2, the content is in this state.
Any insights are appreciated,
-Chris
Hi Chris - how are you importing the SCORM package into Brightspace? Are you adding it through the Content tool as a new SCORM/xAPI object, or are you using the Import/Export/Copy Component function. The first method is the recommended process.
Also, you may want to check that the Role being used to view the content has View SCORM objects enabled at the course level.
Hi there, Chris! Thanks for those additional details. It looks like you worked through this with my teammate, Fannie, and we're thinking the scrolling issue could be something specific to your LMS. If you'd like us to take another look at this, please let us know!
Hi Alyssa - I appreciate the follow-up! I'm not sure I'd say I worked through the issue (yet hah!). Fannie mentioned to work with my LMS and that's where we stand. Waiting word from them while trying other thoughts from the community (i..e Lori and others - thanks!)
Also, just as an FYI, I export in Rise as 2004 2nd edition. It seems to play well with Brightspace. The good news is that I can vouch for the fact that Rise does run in Brightspace. Good Luck!
Lori / Alyssa - problem solved! It was 100% Lori's suggestion to import Content as a new SCORM/xAPI object, rather than use the import/export/copy component function. Ugh. Works perfectly in different browsers/devices. Simple fix. Hope this post helps others in the future.
Yay! I am so glad that worked out for you. I have been working with Brightspace (D2L) for 13 years. With the evolution of functionality with the LMS and Articulate, there are always things to tweak. Please feel free to reach out if you need anything else. I have learned so much in this community and it is nice to pay it forward when I can contribute.
That's great to hear! Thanks so much, Lori, for jumping in here to help!
