Forum Discussion
Text disappearing
Can someone tell me, please what's going on. When I type text in a text box all is well until I hit the return key to format the second line. The end of the first line disappears. HELP??? THANK YOU!! pics attached
Interestingly it all appears in preview mode???
Hey Sylvia,
Thanks for reaching out and sharing the images of what you are experiencing. I've not run into that issue before, but I did notice that the formatting was different as well.
Is this happening with all your text boxes or just this particular one?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
- SylviaWrightCommunity Member
It's not just text boxes, Leslie. I'm sending you a modified version of the file, but it shows what's happening across all the slides. It just started today??? THANKS for your help!
Thanks, Sylvia.
I received your file and replied via e-mail to you.
- SylviaWrightCommunity Member
Leslie, I turned it on this morning and it is working fine - go figure. I am chalking it up to a Windows 10 update glitch. It would not work yesterday no matter what I tried. THANK YOU for checking it out for me!!!
Hey, we will take those unexpected surprises when they are good, right :)
Thanks for the update, Sylvia :)
- SylviaWrightCommunity Member
I spoke too soon. It is doing it again. Leslie, I am sending the same file, but with one slide added - slide 7.1. I'm attaching here pics of the slide in editing view and preview. Try editing that slide inside the "Objective" text box at the end of the first line. You can see that in preview mode words appear, but in editing mode they are hidden and any attempt I make to add words is futile :(.
Hey Sylvia,
Thanks for reaching back out. I was able to see the same behavior that you've shared in these images.
I've escalated your case to our support engineering team to take a closer look and you should be hearing from someone soon.
- SylviaWrightCommunity Member
Thanks so much Leslie. I'm wondering if it is due to the most recent Windows 10 and Parallels upgrades or a bug or ?? So appreciate this community!
- SylviaWrightCommunity Member
Leslie, this is happening again. Has there been ANY progress on solving the issue? THANKS
Sylvia
Lea will help get to the bottom of it! I see she's doing some additional testing now, so keep your eye out for any other emails from her.
- SylviaWrightCommunity Member
Thanks sooo much Ashley! Definitely will do!
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- SylviaWrightCommunity Member
Leslie, the text is disappearing again. Has there been any success in solving this issue. I did just upgrade Parallels again???
Hi Sylvia,
We did report this issue to our Engineering team for further review, and so far we've seen only a few customers who are impacted by the bug. Once a bug is reported, here's how we tackle it. So this issue is still in the mix for further investigation.
I did note on the reported issue that it's fairly specific to using the tab key to indent a line of text that follows a longer line of text. Have you looked at using the Increase Indent in Drawing Tools or the Paragraph option instead of the tab key? I'd suggest testing those out in the meantime!
- SylviaWrightCommunity Member
Thanks so much, Ashley! I hadn’t thought of that!
Sylvia
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