Text disappearing

Hey Sylvia,

Thanks for reaching out and sharing the images of what you are experiencing. I've not run into that issue before, but I did notice that the formatting was different as well.

Is this happening with all your text boxes or just this particular one?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

It's not just text boxes, Leslie. I'm sending you a modified version of the file, but it shows what's happening across all the slides.  It just started today??? THANKS for your help!

Thanks, Sylvia.

I received your file and replied via e-mail to you.

Leslie, I turned it on this morning and it is working fine - go figure. I am chalking it up to a Windows 10 update glitch. It would not work yesterday no matter what I tried.  THANK YOU for checking it out for me!!! 

Hey, we will take those unexpected surprises when they are good, right :)

Thanks for the update, Sylvia :)

I spoke too soon. It is doing it again. Leslie, I am sending the same file, but with one slide added - slide 7.1. I'm attaching here pics of the slide in editing view and preview. Try editing that slide inside the "Objective" text box at the end of the first line. You can see that in preview mode words appear, but in editing mode they are hidden and any attempt I make to add words is futile :(.

Hey Sylvia,

Thanks for reaching back out. I was able to see the same behavior that you've shared in these images.

I've escalated your case to our support engineering team to take a closer look and you should be hearing from someone soon. 

Thanks so much Leslie. I'm wondering if it is due to the most recent Windows 10 and Parallels upgrades or a bug or ?? So appreciate this community!

Lea will help get to the bottom of it! I see she's doing some additional testing now, so keep your eye out for any other emails from her. 

Thanks sooo much Ashley! Definitely will do!

Get Outlook for iOS

Leslie, this is happening again. Has there been ANY progress on solving the issue? THANKS

Sylvia

Leslie, the text is disappearing again. Has there been any success in solving this issue. I did just upgrade Parallels again???

Hi Sylvia,

We did report this issue to our Engineering team for further review, and so far we've seen only a few customers who are impacted by the bug. Once a bug is reported, here's how we tackle it.  So this issue is still in the mix for further investigation. 

I did note on the reported issue that it's fairly specific to using the tab key to indent a line of text that follows a longer line of text. Have you looked at using the Increase Indent in Drawing Tools or the Paragraph option instead of the tab key? I'd suggest testing those out in the meantime! 

Thanks so much, Ashley! I hadn’t thought of that!

Sylvia

Get Outlook for iOS

It is now 2021 and this issue has again appeared. Fortunately, I kept this discussion, removed the tabs in my text and all is well. It does still seem to be an issue. Is there any progress on fixing this bug?

Hello Sylvia!

This bug fix hasn't made it on our roadmap as we are currently prioritizing other bug fixes for upcoming Storyline 3 releases. 

If our team decides to reroute, we'll be sure to update you in this discussion!

Thank you Lauren. It appears to be directly connected to using the tab key in a text box.

Get Outlook for iOS

I'm having the same issue - using the tab key in a text box makes the right end of the previous full lines of text disappear.

Thanks for reaching out, Chris!

The issue reported here is in Storyline 3, and I don't have any new updates to share since Lauren's latest post.

If you see this behavior in Storyline 360, can you share a few clues:

• We have this reported as an open issue in Storyline 360, but I'm not able to replicate the behavior in Storyline 360 build 3.60.26947.0. Are you running the most up-to-date version?

• What is the name and size of the font you're using in your project when you see this behavior?

If you'd like us to investigate further, can you connect with us in a support case? We'll reach out soon after we hear from you!

Here's a video of the text behaving badly in a table in case this is still ongoing.

can you upload the story-file with this strange table here

Hi Jurgen, thanks for your quick response. I've uploaded it here, had to remove all reference to the client so it's fairly blank but it's the Critical Control definition area where it goes funny. Thanks for looking!

yes, I have the same strange behavior on my 2 storyline installations (2 complete different computer) 

regardless of whether I have installed the "multi" and "permanent marker" fonts

the error survives copying the table to an empty document (with and without installed fonts)

this would be worth for a support ticket, but i don't think articulate will fix the problem

Update: I had a look direct in the sourcefile: this is some format info of one table cell

FirstLineMargin="-5.625" CustomTabStops="223.3125" SpacingAfter="3.375"
<ListStyle ListType="None" ListTypeFormat="Parentheses" BulletFont="Arial" />

can it be, that there was bullet text (-> ListStyle) in the cell and then it was later deleted?

was the original table imported from another program (-> CustomTabStops)?

Jürgen