I am typing text into a Text block and the text keeps disappearing. I have to continually retype the text in. This problem has been happening off and on for quite a while. I am using the Chrome browser, which improves it, but it's still happening. This makes creating the text part of the file very frustrating and time consuming.

Hi, I've been experience precisely the EXACT same issue as everyone has described. The process of disappearing text is extremely frustrating and I am re-typing the same paragraph again and again. Please fix this issue. It happens randomly. It happens on Chrome and on Microsoft Edge (Using a Chromebook and a Windows laptop). It does not happen on a specific block, it happens on Paragraphs, Paragraphs with headings, etc. I recommend that your team start to create a course or subject in Articulate Rise and you will definitely experience the problem. It doesn't make sense that so many people are experiencing the same issue and the Articulate team has no idea,

I didn't have a problem with this before, but about two weeks ago I started this as well and it's gotten worse this week. I finally googled this after I tried to write a caption for an image five times in a row (the only "special" character was a comma).It's pretty much what's shown in the first screencapture except the new text at the start of the block is unformatted.The blocks I remember this happening in are paragraphs, image captions, text and image and quiz question feedback.Firefox 87.0, didn't try any other browser yet. I'll try and get a screencast of it

Hi there Nicole! Thanks for posting your question here in the forums. Sorry you've encountered this issue! Can you please take a quick video to show us exactly what it is that's happening, so we can help you out. You can use Articulate's Peek tool to super quickly create a screencast that's automatically uploaded to Articulate 360 and generates a hyperlink. (or use any tool you like, of course!) You can share the video here in this thread, or if you'd like to share privately, you can send them along to our Support Engineers here.

https://360.articulate.com/review/content/f3bc7d88-f3b3-4e68-a225-a382b1c2a3f4/review Here is a video of what I just now captured. Twice in a very short time, it just erased what I typed and moved the cursor to the place in front of the 2. It doesn't always move the cursor, but it erases lots of text at one time. This one was pretty minor.

Here is another example of it happening right away: https://360.articulate.com/review/content/f125bc48-ed20-4424-aaf2-8e84a25676d3/review

Text Disappearing | Articulate

51 Replies

ScottMaxwell-95
Community Member
3 years ago
3 years later and it's still happening. I have a feeling it has something to do with Grammarly or other Chrome Browser plugins operating at the same time. Disabling Grammarly won't stop the text from being overridden, deleted, or shifting lines.

Does anyone experience the same issues after completely uninstalling the Chrome Plugin?
PriteeBagwe-06e
Community Member
3 years ago
It's been three years since this issue first seems to have been spotted by the users and is Articulate still working on it? Because I have been facing the same issue since last two weeks and it's very annoying to keep retyping every line every 2 minutes. It's a pathetic bug.
ValerieVesper-a
Community Member
3 years ago
I don't know if they're still working on it but I'm definitely having it happen right now. Chrome browser, and all different types of text blocks. Major PITA!!! I can't believe it's been four years and they still haven't fixed it.

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Text Disappearing

51 Replies

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