Forum Discussion

ChrisannaPaxton's avatar
ChrisannaPaxton
Community Member
7 months ago

Text-to-Speech Connection Error

Is anyone else receiving the following error when using "Text-to-Speech" today: "Unable to connect. Check your internet connection and try again."?  Obviously my internet connection is working. I'...
storyline 360
AlejandroGon656's avatar
AlejandroGon656
Community Member
7 months ago

Same here, Chrisanna. I opened a case. I don't suppose they will fix it soon because of the Christmas break 🙃

  • AlejandroGon656's avatar
    AlejandroGon656
    Community Member
    7 months ago

    For my case, I solved it by uninstalling everything (Launcher and Storyline), using the .bat file for cleaning the registry, and reinstalling everything again. Instructions. This solution was suggested on other case, on which I was reporting that I had lost all apps from the Launcher. Purging and reinstalling solved that issue and the connectivity issue with Text-to-Speech. Just in case it helps to someone else.

  • MonicaWolf's avatar
    MonicaWolf
    Community Member
    7 months ago

    I fixed it by signing out on the Articulate 360 desktop app and re-signing in. It now lets me open and modify the text to speech without the internet connection error.

    • GCarletonFoster's avatar
      GCarletonFoster
      Community Member
      7 months ago

      THANK YOU!!! That worked!!!

    • AllyssaAntunes's avatar
      AllyssaAntunes
      Community Member
      6 months ago

      Thank you! This worked perfectly!!!

    • CaitlinSawyer-c's avatar
      CaitlinSawyer-c
      Community Member
      6 months ago

      I was experiencing this same issue and Monica's troubleshooting step worked for me. Thank you Monica!