When we played the course on one Chinese App, we encountered the problem of mobile adaptation, and some mobile phones with ios system could not see the whole course. Could you please help us check the problem?
We have asked Chinese technicians to look at the problem, they said it's the problem of mobile adaptation. Please kindly check the attachment for problem screenshots.
Thanks!
Hi, Silvia.
Thank you for reaching out!
It looks like you're opening the course through the LMS's app, is that correct? Have you attempted to test the SCORM package in SCORM Cloud? Check out this step-by-step article!
I'm curious to see if you'd run into the same issue there.
You can also open a support case with our engineers so we can help you test it.
Hi Maria,
Thanks for your reply, I have created a support case(03066147). Hope it will help us solve the problem.
Hi Maria,
We're also having issues with the SCORM we created which is currently deployed to thousands of users through our LMS. Most of the mobile users are unable to see the complete course.
Hi, Kathreen.
Thank you for opening a support case! I see you're working with Johnrey, so you're in great hands!
Please reach out through the case if you have additional questions.
