Hello all, I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process." After that, I 'Save As' to create a new file, but it keeps creating double copies. Can you please help me with this situation?. Please see some attachments.

Ashley, I find that the file will open after a restart, for some reason that clears the error. It is very annoying though.

Hi Catherine! Sorry to hear that you are having difficulty. Is it just one file that is causing issue? Can you import into a new file to see if that alleviates the issue? Thanks for letting us know that you are utilizing the latest update as well. I am concerned about your Save As issue that you mentioned, so a repair may be in order as well.

Hi Leslie, It is not just one file, it is with a couple of them. So, I tried what you told me to do, I create a new file and it keeps happening (See the attachments). Even after I re-installed the software completely according with the instructions with Articulate Support. Because I also create a support case file and that was the initial instruction: uninstall, reboot and install storyline again. I will appreciate other possible solutions. Thank you for your time.

Hello Ankit, I will email it to you. Thank you for your time.

Hi Catherine! Thank you for letting me know that you are currently working with our support engineers (00870039). I see where you have reached out to Victor again and that would be your best method of support at this point. I will be sure to follow along as well.

Forum Discussion

CatherineSanche

Community Member

10 years ago

The process cannot access the file because it is being used by another process

Hello all,

I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process."

After that, I 'Save As' to create a new file, but it keeps creating double copies. Can you please help me with this situation?. Please see some attachments.

storyline 360

44 Replies

PatrickAmos
Community Member
4 years ago
I am an instructional designer.

I have a project that was saved yesterday. I am getting this error message. I have a deadline today. Can this be fixed. I need a repair to the file or something.
AndreaKoehntop-
Community Member
4 years ago
Hi Patrick! I apologize for the issues you are having.

I want to ask you a couple of questions to begin troubleshooting:

Is this a single .story file causing this issue? Can you import it into a new file to see if that helps?

Have you tried running a repair if this is happening with all of your projects?

If that doesn't resolve your issue, you can open a case with one of our support engineers.

Forum Discussion

The process cannot access the file because it is being used by another process

44 Replies

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