Forum Discussion

AhmedGendya's avatar
AhmedGendya
Community Member
3 years ago

There are white vertical lines on the right when using the modern player

Hi All, 

 

I am using the modern player. I am encountering a problem when closing the menu white lines/bars appear on the right as in the following shots.

Any advice? 

Thank you

 

 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hello Ahmed, 

    I'm so sorry to hear you are having this difficulty. Happy to help!

    I have a few questions in order to assist you better: 

    • Are you experiencing this issue in other Storyline courses you have created? 
    • Can you confirm what version of Storyline you're currently running? 

    -You can check that in your project from the Help tab and then click About Storyline.

    - I'd recommend updating Storyline to the most recent version as we have released a new version today: Storyline 360 (Build 3.71.29339.0).

    If you are still having difficulty after updating Storyline, please share your .story file in this thread or privately in a support case so we can take a closer look at your project. 

    I hope this helps! 

    • AhmedGendya's avatar
      AhmedGendya
      Community Member
      3 years ago

      Hi Luciana, 

      Thanks for your quick response and sorry for late mine. 

      Here are some answers: 

      • Are you experiencing this issue in other Storyline courses you have created? 

      No. 

      • Can you confirm what version of Storyline you're currently running? 

      I have just updated Storyline to the latest version available and the problem still exists. 

      I have attached my file. It is empty but I was doing some tests to decide about the wireframe. 

      I also published this to web and run on my local browser. 

      Thanks in advance for any help. 

       

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