Forum Discussion
Thumbnail not updating
I've changed the theme photo for my project, but the thumbnail that appears when I share the project does not update to reflect that change. Does anyone have a suggestion on how to fix this?
Great question, EFuller! The thumbnail that appears when you share a project is usually generated when the item is first published, so sometimes it can hang on to an older image even after you update the theme photo.
A few things that are worth trying:
- Republish the project after making the theme change. This often prompts the system to regenerate the thumbnail.
- Open the share link in a private/incognito browser window or clear your browser cache, just in case the older thumbnail is being stored locally.
- If you're using Reach 360, republishing and replacing the existing course item can also help refresh the preview image.
If you’ve already tried republishing and the thumbnail still isn’t updating, feel free to reach out to our Support team. They can take a closer look at the project and help determine what’s happening: https://articulate.com/support/contact
If you’re comfortable sharing a bit more detail about how you’re publishing or where the thumbnail appears, the community may also be able to help troubleshoot further.