Forum Discussion

TomBurbidge's avatar
TomBurbidge
Community Member
22 days ago

Tracking URLS when accessing Rise content

We are currently having our content blocked internally because links to Rise content contain a tracking URL from https://td.doubleclick.net. Why is this tracking needed, doubleclick is owned by google and typically used for tracking user activity for advertising purposes! 

Whilst this is an internal security policy which I have to resolve, the fact that Articulate are using ad tracking on a paid for platform is concerning. 

Rise 360
  • RoseRatliff's avatar
    RoseRatliff
    Community Member
    9 days ago

    I am interested in knowing the answer to TomBurbridge's question too.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    9 days ago

    Hi TomBurbidge and RoseRatliff!

    Sorry to hear tracking URLs are getting in the way of accessing course content!

    I've opened support cases on your behalf, so our compliance team can work with you directly on this issue. You're in excellent hands with them, and they should be connecting with you via e-mail shortly!

    We can continue the conversation through your case to keep all information in one spot.

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