Forum Discussion

JenniferBark582's avatar
JenniferBark582
Community Member
7 years ago

Transferring Course to Another User

Can Rise courses be transferred to another user in the event that the user who created the course leaves the team they are on (maybe for a different position or a new job)? I ask because my team is starting to develop courses with 360. Currently I am the only user on my team with a 360 subscription and my teammates are loving the Rise courses. I worry that I will develop an abundance of courses to meet the demand, but in the future if I promote or leave my position we will lose the ability to edit my developed Rise courses. 

Rise 360
  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    7 years ago

    Hi Jennifer,

    In addition to inviting any other 360 Teams users to collaborate or own your project, you could also send a copy of your Rise course to any other Articulate 360 users. Take a look at the steps here. 

    Since Rise courses are connected with the individual and their Articulate ID, we'd recommend using one of those methods prior to any changes such as a promotion or new job. 

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    7 years ago

    Hi Jennifer

    Settings > Collaborators > Enter an email address > Hover near the 'owner' tag against the original creator and you will see a Transfer option display.  Click Transfer Ownership and then select the person to transfer it to - they then become the owner.

    • JohnCurran's avatar
      JohnCurran
      Community Member
      6 years ago

      I think that method only applies to the Teams license - can't see any 'settings' or 'collaborators' in my version. Is that correct?

      • AlyssaGomez's avatar
        AlyssaGomez
        Staff
        6 years ago

        Great question, John! The collaborative authoring feature is exclusive to Articulate 360 teams subscriptions. Since you've got an individual subscription, you can share a course with another person by sending a copy. Would that work for what you had in mind? 

  • JenniferBark582's avatar
    JenniferBark582
    Community Member
    7 years ago

    Thank you for the responses! I am going to retain these for the future. Much appreciated.

  • SarahEmmott-70f's avatar
    SarahEmmott-70f
    Community Member
    6 years ago

    I have a different problem - we have a Teams licence but one of the team has left.  He has added me as a collaborator but not as owner.  This means that I can't duplicate it.  Help!

  • SarahEmmott-70f's avatar
    SarahEmmott-70f
    Community Member
    6 years ago

    Thanks - I'll try and find out who owns it now.  My workaround was to contact someone he was working with, and it turned out that she had a copy herself.  

  • EricaSwiatek-f4's avatar
    EricaSwiatek-f4
    Community Member
    4 years ago

    Hi :) I am set up in multiple Rise accounts and for two accounts I have the same email address.  Is there a way I can send a copy from one account to a different team account?

    • Renz_Sevilla's avatar
      Renz_Sevilla
      Staff
      4 years ago

      Hi Erica! Thanks for reaching out! I see you've already opened a case with us and Shiela is assisting you with that!

  • PeterDonaldson-'s avatar
    PeterDonaldson-
    Community Member
    3 years ago

    Hello, I'm currently creating some content using my private email address as a login.  I think that my company will be purchasing a license soon and don't really want to have to re-do all of the work I have done so far.  As my private email address and my work email address won't be part of the same 360 team is it possible for me to transfer ownership between these accounts?

    • hazelB's avatar
      hazelB
      Staff
      3 years ago

      Hi Peter! You can send a copy of the course between accounts. You can follow the instructions here.

      • PeterDonaldson-'s avatar
        PeterDonaldson-
        Community Member
        3 years ago

        That’s great! Thank you for the quick response!

        Sent from my iPhone

  • BarbrahNanyunja's avatar
    BarbrahNanyunja
    Community Member
    3 years ago

    I'm transferring courses from a trial license to a purchased license. When I transfer a copy of a  course to test it out, the comments do not seem to go along with the transferred course. How do I get the comments as well as all the review versions, including Storyline videos, to transfer? 

    Please advise before I transfer all the others.

    • hazelB's avatar
      hazelB
      Staff
      3 years ago

      Hi Barbrah! I see  Darwin assisting you in case 02993509.

  • RaisingVoices's avatar
    RaisingVoices
    Community Member
    3 years ago

    I AM VERY FRUSTRATED AND NEED IMMEDIATE ASSISTANCE. I HAVE NOT HAD ACCESS TO THE COURSES CREATED USING MY TRIAL LICENSE, WHICH EXPIRED NOV 22. IT HAS BEEN SINCE NOV 15 THAT I SENT THE INITIAL REQUEST FOR HELP WITH THIS PROCESS, THEN THE LICENSE EXPIRED BECAUSE THE DAYS LEFT ON THE TRIAL WAS NOT ACCURATE.

    I FOLLOWED THE INSTRUCTIONS GIVEN TO ME BY SUPPORT BUT IN THE LAST STEP, THE COURSES WERE NOT TRANSFERRED.

    I HAVE ONLY ONE MORE WEEK ON MY CONTRACT AND NEED TO ESCALATE THIS CASE TO SOLVE IT IMMEDIATELY. 

    THANK YOU,
    NATASHA

     

    • hazelB's avatar
      hazelB
      Staff
      3 years ago

      Hi Natasha! I see that you have case 02993509 and you already worked with Darwin on this. Please feel free to reply back to him if you still need assistance with course transfers.

  • ArisaraSu's avatar
    ArisaraSu
    Community Member
    3 years ago

    How can I transfer course in Rise and Review for new user after the team admin change old user to new user already but old course not transfer.

    And old user still have course that user's have, it not deleted right?

    Our team seat have only one seat. What i should do?
    Can I change seat to old user then transfer course to new user is it work?
    after that I change seat to new user. is this option have price?

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