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MargaretGarguil's avatar
MargaretGarguil
Community Member
19 days ago

Transferring Files to a Colleague

Hi everyone, I need step by step guidance on passing the account/seat to a colleague.

CURRENT STATUS:

Another individual from a different directorate, on another subscription, took ownership of all my content. This was a sudden and abrupt curveball - because I couldn't see ANY of my content after that. 

In the meantime, I realized then that we have a separate subscription - separate from his. So I established that subscription and requested that he transfer several files to me that I had been working on. He did this and now I need to get them back to him or my successor.

  1. I am the ADMIN and am occupying the single seat on our subscription/account.
  2. Also, she will need to install the desktop app - but I'm guessing we need to create an account for her before doing so. That brings me back to #1 above.

I'm at a complete loss on how to do this.

Please help - my last day is Friday May 9 and I don't want to lose my stuff. 

Thanks!

V/r,

Peg

advice
Articulate 360

1 Reply

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    19 days ago

    Hi MargaretGarguil​!

    I understand you need help with transferring course content between Articulate IDs!

    I noticed you've already connected with my colleague Luiza, through a support case. Smart move! I see that she just replied to your e-mail, sharing insight on your request. I've updated your case with the additional feedback you shared.

    We can continue the conversation through your case to keep all information in one spot.

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