Forum Discussion

RasyidahMusa's avatar
RasyidahMusa
Community Member
7 months ago

Translated Rise Label Issue

I have changed the label to desired language, but it still appears in English.  I tried to delete the label and create (upload xliff) a new one, but it doesn't work. Any idea how to fix this?
advice
rise 360
StevenBenassi's avatar
StevenBenassi
Staff
7 months ago

Hi RasyidahMusa!

Sorry to hear you're having trouble translating labels in Rise 360!

Authors can edit Labels with the on-screen editor, or utilize the XLIFF file process. However, in both scenarios you'll need to preview or share the course, in order to see the changes take effect.

However, if the behavior persists outside of editing your course, please connect with our team through a support case.

We'd be happy to continue troubleshooting with you!

  • RasyidahMusa's avatar
    RasyidahMusa
    Community Member
    6 months ago

    Hi Steven, thanks for the suggestion. I did follow each step that you recommended but the result after uploading new label still appear in English. I will contact the Support Team directly. 

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      6 months ago

      Hello RasyidahMusa, 

      Great call opening a support case! I see that you're working with my colleague Luiza. You're in excellent hands! 

      We'll continue the conversation over in your case. 

      Have a wonderful afternoon!