Forum Discussion
Translation export to word error message
Hey I am trying to export my storyline 360 file to word for translation, but keep getting this error message. I have asked another team member to try, to see if it was my laptop, but not having any ...
Ok, Louise, let's keep at this!
- Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.58.26627.0 in the bottom-right corner. Here's how to update.
- Are you saving the .story file and the .doc file to a local destination, as well as following the other guidelines here? Also, try resaving with different file names.
- Be sure Microsoft Word is closed while you're trying to export.
- If you're using the Enhanced Word Translation try unchecking the Include slide thumbnails for reference checkbox.
- You can switch back to the legacy workflow to see if that helps. Go to the File tab on the ribbon and click Storyline Options. Then select the Features tab on the left and uncheck the box to "Use the new, faster Word translation workflow. Your project files won’t be affected by switching workflows.
Keep me posted — I'm staying tuned for your findings!
