Forum Discussion
Translation is not imported
Hi there, Matt!
I see that you have a case with Robert about a Rise 360 translation issue, and he recently requested a copy of your course for testing. Since that's the best way for us to nail down the cause of the issue, would you mind sending your course our way?
Let me know if you need any help with that!
We finally got it to import. So here's the thing.
Normally when this happens, we can make a copy of the EN (English) again, make a new XLFF, translate, and it will import.
This time, that didn't work. Multiple times.
But what did, was copying it to a different account all together, new XLFF, translate, and import worked.
I'd share it (after I get permission on this one as well), but you might not see the problem, since sharing it seems to fix the problem.
Thoughts?
Thanks for those troubleshooting notes, Matt. I'll add them to your case with Robert so we can continue to investigate what happened.
The case with Robert is different.
In that case, we found that text in the XLF that did not appear in the course.
Upon closer inspection the text is the "dummy" text that is put in elements when you create them. My guess is that a box was created, then deleted, but the text remained in the database.
Even though the text does not appear in the course itself, our client ended up paying to translate words (a small amount) not needed and during client review the reviewer was confussed where that text was coming from. So that's the issue.
