Translation XLIFF format

Hello, I am also having issues with the XLIFF file import. I've sent the file to our translators and they sent back the translated content. When I import back into Storyline360, all my text disappears and the slides have no text whatsoever. What are we doing wrong?

Thank you for your help.

I am getting this error msg when I try to export to an XLIFF file that windows couold not find a program to open the file format. I dont want to open it on my machine, I just want to email it to our translators....

Hello Sally!

Sorry you're running into this! Can you confirm that you've imported the XLIFF file the same way this article states? 

Could you also share a screenshot of the error message? That will help us get a better understanding. 

Hi Lauren, I currently have a ticket open with Anna from articulate. For some reason, when I try to export in XLIFF format, windows tries to open the file in Adobe!!!! I have attached a screenshot below.

Once I get the file back from translators, the translated file that I import back removes all text from the slides. Anna suggested trying a different translation tool such as Smartcat but now instead of having no text,  it returns the English text with no translation and with some text missing from certain shapes.

Hi Sally,

Thanks for letting us know that you are working with Anna directly.

I shared your additional comments with her in your case :)

Help,

I export out using the correct steps. Says successful and nothing changes. Please help. I have uploaded both files

Hi Digital,

Can you explain a bit more about what you're experiencing? It looks like you've exported your course for translation into an XLF file and need to get it translated to import back into your course.

Here are some detailed steps about exporting a file to XLIFF and what to do with it:

Storyline 360: Translating Courses

XLIFF is a file format commonly used for translation services and computer programs. When the translation is ready, import the Word document or XLIFF file back into Storyline

Let us know if you are running into issues re-importing, and we'll go from there!

Hi, 

While exporting into XLIFF, it gives error of variance in project version and storyline version (in which the project is being opened) - while both are SAME 3.53.25436.0.

Screenshot is attached for reference.

Requesting a prompt support!

Many thanks

Hi Manuela,

Thanks for reaching out and sharing the helpful screenshot.  I'm sorry to hear you're hitting this snag!

From here, I'd recommend connecting with one of our support engineers so they can help determine why you see this error, then they will reach out with the next step!

CONNECT WITH A SUPPORT ENGINEER HERE.