Forum Discussion

BenHelfen's avatar
BenHelfen
Community Member
2 years ago

Transparency in edit mode different that preview

Hello! I am trying to figure out why my shape transparencies in edit mode are different from preview mode. This has happened only in the last 24 hours, and has not been an issue before with these files I've been working on for months. 

Below is what this slide looks like in edit mode.

Below is what the slide looks like in preview mode, which is how I want it to look.

I can't figure out if I've unintentionally clicked a setting or something, but it's incredibly frustrating that I can't figure it out. Any guidance would be appreciated. Thank you!

storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

    One of the bugs we've fixed is: 

    • Images with transparency appeared darker in the Storyline 360 editor

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

    • BenHelfen's avatar
      BenHelfen
      Community Member
      2 years ago

      Thank you for the question. This slide doesn't have any layers other than the base layer. I did try unchecking and checking the Dim box, but it doesn't seem to make a difference. 

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        2 years ago

        Hi Ben, 

        Sorry to hear that you ran into this snag.

        I'd like to ask a few questions to help clarify your experience:

        • Are able to replicate the behavior in a new project file, or is this issue specific to just the project file shown in the screenshot?
        • Does changing the level of transparency affect both edit and preview mode?
        • Does downgrading to Storyline 360 Update 78 help?

        Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

         

  • BenHelfen's avatar
    BenHelfen
    Community Member
    2 years ago

    Downgrading to 3.78 solved my issue! Thank you, Jürgen and Joe!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Ben!

      Thanks for following up and sharing the feedback! So glad to hear reverting to version 3.78 of Storyline helped to resolve your issue!

      As Jurgen shared, our team is actively monitoring a bug that causes the transparency of an image to appear darker while editing a course in Storyline 360 (Build 3.79.30834.0). I've linked this discussion to the bug report and will provide updates here as soon as we have any news to share.

      We appreciate your patience while we work through this issue!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

    One of the bugs we've fixed is: 

    • Images with transparency appeared darker in the Storyline 360 editor

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

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