Forum Discussion

KandiaceBuch872's avatar
KandiaceBuch872
Community Member
4 years ago

Trigger Wizard Disappears

I'm trying to add a trigger to a button. The Trigger Wizard pop-up shows itself, I try to click on it and it disappears and doesn't respond until I press ESC. I've updated my Storyline. Then I unins...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
3 years ago

Hi Jon, 

Thanks for reaching out! I'm sorry to hear you are experiencing this issue. I understand your frustration. 

In order to better understand your specific situation, I have a few clarifying questions:

  • Are you using a multi-monitor/display?
    • If so, can you please try to disconnect the other display(s) and just use the default/single display and let me know if it fixed the issue?
  • Do you know if you are saving your files on your local drive?
  • Have you tried replicating this in a new .story file?

Would you be able to upload your project file so we can replicate on our end? We'd be happy to have our Support Engineers take a look at your file in a private support case if you prefer. 

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