Forum Discussion

GanesalingamNar's avatar
GanesalingamNar
Community Member
6 months ago

Trigger Wizard disappears

Hello,

I have five tabs on my slide. I highlighted the first tab. Then I clicked on the icon for 'New Trigger,' and the 'Trigger Wizard' appeared. When I moved the cursor to the 'Trigger Wizard' window, it immediately disappeared, leaving just the word 'slide' visible. When I clicked on it, I got a 'dong' noise. To get back, I had to click on ESc.

I have restarted the Storyline (64). Still, the problem persists.

Could you please advise me on how to overcome this problem? 

storyline 360
  • Nedim's avatar
    Nedim
    Community Member
    6 months ago

    I was going to suggest clicking the "Redock All Windows" button in the toolbar under the View tab. However, I don't think it's related to your issue. Install the Storyline 360 (32-bit) version  or open a file with that version if already installed. See if the issue persists. 

  • GanesalingamNar's avatar
    GanesalingamNar
    Community Member
    6 months ago

    Thank   you, Nedim.

    The 'Redock all Windows' did not work.

    Since the last update I only have x64 version available.

    Do the Articulate team pick up this bug from this forum?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      6 months ago

      Hi Ganesalingam,

      I'm sorry to hear that you ran into this issue. We're not seeing other users report this behavior which means there's a chance that the behavior is isolated. 

      Try repairing your Storyline 360 to see if this fixes the issue for you as a troubleshooting step. If the problem persists, please make a quick Peek 360 recording of the behavior so we can try and replicate it to check if this needs to be reported to our product team.