Forum Discussion
Trouble Accessing Content Library 360 Thumbnails in Storyline
I’m currently using a personal subscription of Articulate 360 and having trouble accessing the Content Library 360 in Storyline. Specifically, the thumbnail images for all the content are not showing...
Hi JessicaR25!
Sorry to hear you're having trouble accessing the Content Library 360!
This behavior is likely related to network endpoints not being enabled. A helpful first step is to check if port 443 is open. If it's not, it will first need to be opened, then the domains listed in this article must be added to your organizations 'allowlist'.
I understand you do not have an IT team to assist you with this process, so I've opened a support case on your behalf. You're in excellent hands working with our support engineers, and they should be connecting with you via e-mail, shortly.
We can continue the conversation through your case to keep all information in one place!
