Forum Discussion

NandhakumarS-eb's avatar
NandhakumarS-eb
Community Member
3 days ago

Trouble exporting Rise course to PDF | Rise exporting Issue

We’re running into an issue with the PDF export of the “ORIG Geriatric Care: Alzheimer’s Disease and Related Disorders (ADRD), Kentucky” course in our Rise account. The export keeps loading indefinitely and never generates a PDF. This issue does not occur with other courses.

I tried duplicating the course and exporting it, as well as testing the export in an incognito window, but the problem persists. I also tried sending a copy to another Rise 360 user and exporting it from their account, but the issue remained.

Note:
I am able to export the Web, LMS, and Review versions without any issues, but PDF export does not work.
This is a critical project and we need to share the PDF with the client urgently, so please look into this course as soon as possible.

Thank you for your support.

advice
Articulate 360
rise 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 days ago

    Hello NandhakumarS-eb, 

    I see that you've opened a support case and are working with my colleague, Phil. You're in excellent hands! I see that he just reached out to you via email this morning, so we'll continue the conversation there. 

    Have a great weekend!