Forum Discussion
Trouble uploading RISE course to Docebo LMS
I create content for clients. My current client uses Docebo LMS which is supposed to be compatible with SCORM 2004 version 3. I have exported in this format and the client is unable to upload it successfully! HELP!
I have recently had a similar problem and the fine people at Docebo provided a suggestion of something to try that has worked. I am working on a Mac. After the file is exported, unzip it, then highlight the files you just unzipped and re-zip them by right-clicking on "compress". Unpload the new zip file as usual. Worked like a charm for me. I'm sure there is a similar action on a PC.
I export for Docebo using SCORM 1.2 because I've had issues with the other format. It has been working well for several months now.
Hi Holly,
What happens when they try to upload the course?
Is the client able to provide error messages?
Please see the attached image of the error being received
Let me ask for that information - thank you!
Hi Holly!
Would you be willing to share the LMS output file with our team for testing? If that works for you and your client, you can share it with us by opening a case here.
Hi Alyssa. So we have been in constant working mode trying to get our Rise course to integrate with Docebo. And we still have no luck. We have finally gotten it to upload, but we are now getting the attached error about sequencing issues. We have been unable to open the file in the LMS so we aren't sure what "output" file we could share.
My file has 2 storyline embedded files in the Rise created content (I saw some blogs about this as a potential issue in the past). We have tried the file in both SCORM and xApi formats. We are getting further with xApi. Please help. This is a truly significant issue for my credibility with this client.
Thank you!
Hi Holly!
The output file you would share with us for testing would be the zipped folder that downloads to your hard drive when you export for LMS.
You also have the option of uploading that zipped folder to SCORM Cloud for testing. That's the best way to answer the question, "Is the problem related to my output, or is it the LMS?" If it works properly on SCORM Cloud, it's a good indication that the issue is in the LMS.
Update on uploading issues.
After a couple of tries uploading files using the above method of re-zipping, it ceased to work. I use a Mac Laptop with an M1 chip provided by my employer. It does not have an ethernet connection. We have the fastest wi-fi our provider offers, and a speed test confirmed it should be sufficient. But, it still wasn't working. After trying everything else, I went to Best Buy and purchased a $20 ethernet adapter that would plug into my USB-C port on my computer. Since then, it works 97% of the time on the first try. Hope this helps.Thanks for that update, Leslie! Environmental issues can be so hard to pin down. Please let us know if you continue to have issues, and we'll see if we have any fresh ideas to help!
