Forum Discussion

HeatherRomano's avatar
HeatherRomano
Community Member
7 years ago

Trouble uploading video to Rise

Hello,  I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hey Heather! So sorry you're having trouble uploading videos to your Rise 360 course. 

My teammate, Renson, requested a copy of your video file so he can test the upload on our side. You can send that video directly to him here. 

Let me know if you have any trouble sending your video our way!

JillClateman's avatar
JillClateman
Community Member
6 years ago

Hello - I am having this same problem today uploading a video. Is there a size limit? This is a one video webinar so thinking that might the issue. Thanks! 

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi there, Jill. While you can add virtually any media type, there's a 5 GB limit for each media file that you upload to a Rise 360 course.

    It might be helpful for us to get some details about your video. Will you share more with us here privately (length, file format)? You can even attach a copy of your video for us to test. Thanks!

    *edited to make a correction about file size limit