Forum Discussion
Trouble uploading video to Rise
Hello,
I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
It's a year later and I see this thread and am having the same problem. I was able to upload videos without issue as recently as yesterday. Today is another story. The "processing video" keeps spinning and it's now been over ten minutes since the latest of several attempts. Super frustrating.
Hi Ronda,
I am sorry you are experiencing this issue. Did you notice if the issue happens to specific videos or does it happen to all videos?
I recommend trying the following troubleshooting steps:
1. Try using a different browser such as Google Chrome.
2. Make sure the browser is fully updated.
3. Clear the browser's cache.
4. Restart the computer.
