Forum Discussion
Trouble uploading video to Rise
Hello,
I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
Hello, Ayra! If you can privately share the video with us by clicking here, we'll get you some fast help!
If not, I would try these steps:
- make sure the video is no bigger than 5 GB
- try deleting and adding a new video block
- try clearing your browser cache or using a different browser to add the video
Let me know how you make out!
Hi Crystal, the thing is I can't even attach the video to submit a case. It just gives me the same error. :( The file is just 34.7 mb, though. I already tried the steps you suggested but to no avail.
Hi Ayra, sorry to hear you're still having trouble uploading your video. It may be a network issue if you're still unable to upload your file using the link that Crystal provided. Please follow the steps in this article and let us know if it helps!
