Forum Discussion
Trouble uploading video to Rise
Hello,
I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
Hi Hazel, Thank you for your message. I cleaned cache but it still doesn't work. I tried on both browsers. I tried with small video ~100mb and all worked correctly. However I have several videos around 3gb and got the same error for all of them.
Hi Michal! If 100mb videos of the same file format are working for you, looks like your connection may be timing out partway through the upload.
Please try again:
- using the latest version of Chrome, in Incognito mode to temporarily disable any add-ons.
- Clear your browser cache and rename the file for upload with a shorter name and no special characters/space
Please us know if you still have trouble!