Forum Discussion
Trouble uploading video to Rise
Hello,
I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
We were having this issue in our organization and discovered the root cause was that when working through a VPN, the VPN timed out creating the error. We were able to work around it by 1) downloading the video to our desktop or local drive, 2) disconnecting from the VPN, 3) loading the video into Rise, 4) reconnecting to the VPN.
It took us a long time to figure this out, so I thought I would add it to this thread in case it helps anyone else. Especially with more and more of us working remotely.
Thank you Kelsy for sharing your solution with the community!
