Forum Discussion

HeatherRomano's avatar
HeatherRomano
Community Member
7 years ago

Trouble uploading video to Rise

Hello,  I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
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HeatherForbes-8's avatar
HeatherForbes-8
Community Member
4 years ago

I am trying to upload an 805MB video and it doesn't seem to be working.   Any tips?

hazelB's avatar
hazelB
Staff
4 years ago

Hi Heather! Sorry to hear that your video isn't uploading. Are you getting an error message? 

  • KatelinJordan-3's avatar
    KatelinJordan-3
    Community Member
    4 years ago

    I am having the same issue... 

    • hazelB's avatar
      hazelB
      Staff
      4 years ago
      Hi Katelin! Sorry to hear you are having trouble uploading a video to Rise.
       
      Kindly try these troubleshooting tips:
       
      1. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
       
      2. Please access Rise in Incognito or InPrivate window and try to upload your video (For Windows press Ctrl + Shift + n, for Mac: Press ⌘ + Shift + n.) Sometimes plugins cause odd behavior. Do you still get the same issue when in Incognito?
       
      3. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
       
      You can open a case with us here if you've already tried all the steps above and you still are unable to upload your video.