Forum Discussion
Trouble uploading video to Rise
Hello, I am trying to upload a video on Rise 360. I have tried to upload and re-upload too many times, but it always gets stuck on video processing. My video is an hour long, but I have uploaded these in the past and have done so successfully.
Please help!
Hi Mubaraka! So sorry to hear that you are having trouble uploading a video to Rise. Are you having difficulty with just one video or all videos? Does the issue occur in all supported browsers?
Not sure if it is helpful, but if you are using a VPN, we have to disconnect from VPN to upload most videos into Rise.
Kelsy Colwell
Training & Instructional Design Specialist
Northrop Grumman Federal Credit Union
Phone: 310-808-4821 Mobile: 310-387-1448
Email: KelsyC@ngfcu.us
Box Number 47009 | Gardena, CA 90247-6809
www.ngfcu.usHello, Thank you for looking into this. The video is not uploaded but it took over 2 hours and restarting my PC 3 times. I also used Camtasia to reduce the size of the video and after an almost full day lost, it finally got uploaded (it circled at processing for over 40 minutes though!).
What could be the reason if I come across this in the future? Any tips or suggestions?Thank you.
Mubaraka Halvadwala, Analyst Instructional Designer
Email: mhalvadwala@villagemd.com
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I'm glad to hear that you were able to upload your video, Mubaraka!
I've also tried uploading a lengthy video file (around 2GB) and it did take a while to process before it uploaded. Just wondering, what's the size of the video file you uploaded? Is it a standard .mp4 file? In the future, you can try optimizing your browser first by clearing the cache before uploading a large media file or a lengthy video.
By the way, your signature gets attached when you replied via email. You can remove this by clicking Edit and then updating your reply.
