Forum Discussion

HeatherRomano's avatar
HeatherRomano
Community Member
7 years ago

Trouble uploading video to Rise

Hello,  I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't ...
rise 360
RobertFagnou's avatar
RobertFagnou
Community Member
2 years ago

Hello.  I am attempting to upload videos into a Rise course, and it is preventing any video over 1gb in size from uploading.  All i get is an "Error" right away when I select a file that is over 1 but under 2gb, but even a file that is .95gb is uploaded without a problem.  The error message is non descript.  I have not run into this issue before today, so not sure what may be triggering it.  Can slower than normal loading speeds trigger this error?

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Robert!

Sorry to hear you've hit this snag when uploading videos to Rise 360!

Does this behavior occur across all supported browsers, or is it local to one? Also, have you had a chance to explore the other troubleshooting steps my teammate Hazel shared earlier in the discussion? If so, and you're still running into errors, do you mind sharing one of the video files that's giving you trouble? Feel free to attach it here in the discussion or privately through a support case.

We'll delete it from our system as soon as we've finished testing!

  • RobertFagnou's avatar
    RobertFagnou
    Community Member
    2 years ago

    In order to keep going on the project, I broke down my video presentations to under a gb each in order to get them uploaded. I will have a look at Hazel's discussions to see if there is something there that will help.
    I will post what I find, thanks for your response.

    Regards,
    Rob