Forum Discussion
Trouble uploading video to Rise
Hi Robert!
Sorry to hear you've hit this snag when uploading videos to Rise 360!
Does this behavior occur across all supported browsers, or is it local to one? Also, have you had a chance to explore the other troubleshooting steps my teammate Hazel shared earlier in the discussion? If so, and you're still running into errors, do you mind sharing one of the video files that's giving you trouble? Feel free to attach it here in the discussion or privately through a support case.
We'll delete it from our system as soon as we've finished testing!
In order to keep going on the project, I broke down my video presentations to under a gb each in order to get them uploaded. I will have a look at Hazel's discussions to see if there is something there that will help.
I will post what I find, thanks for your response.
Regards,
Rob