Forum Discussion
Try It Mode Text Entry Issues
I'm creating a software simulation using the step-by-step Try it mode. Every slide that has text entry requirement is simply a large white text box that covers the entire screen. For example, on slide 4 the hotspot is to click on the account number field. Slide 5 should be a spot where they type in the phone number, but instead it is simply a large white textbox. When I resize the text box to fit in the phone number field, I can't resize the text, so it looks terrible. Help!?!
26 Replies
Hi everyone,
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:
Fixed: We fixed a few issues with data-entry fields. Learners had to click a data-entry field before they could type a response. In some cases, they couldn't select the default text before typing a response. Text didn't always scroll when it was longer than the data-entry field.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.Hi, hoping you can help.
I'm using the 'try it' mode to record a demo. I click in a field where the learner should type this number: 56.7....when I preview the demo, the number that this field is acknowledging is 6.7, not 56.7. I installed the update, but it didn't help.
Could this be another bug with the tool?
Hi Carol!
We're happy to look into it! I don't see any similar bugs, so it would be helpful to see the snag in action. Head over here to share your file with our Support Engineers so we can get expert eyes the issue.
Hi,
I sent the test file over via the link you provided above. Thank you so much for your help. Eagerly waiting your response.
Thanks, Carol. I can see that Vevette is already helping you in your support case.
Thank you for your quick response and offering a suggestion. I gave it a try and it worked beautifully.
Hi,
Hoping you can help again. In a different screen recording, I'd like the
learner to change a number in a cell from 45 to 27. It is clearly recorded
in the demo by performing the necessary actions, but when it gets inserted
into Storyline, there is no action to let the learner change the number
from 45 to 27.The learner is able to click in the cell that has the number 45, but as
soon as *Enter* is recorded as a screen action, the number changes from 45
to 27 automatically on the next screen. The learner does not have the
option of inserting the number 27 into a field...it is done automatically,
the screen jumps from the screen that has 45 on it to the screen that has
the number 27 on it.I recorded this screen at least 5 times, and I'm getting the same results.
Is there a way to manually add a click action?
I can send you the .story file if that helps.
As always, thank you for your help.
Hi Carol,
I do think the .story file would be helpful. I've opened up a support case on your behalf so that one of our support engineers can take a look. I've emailed you a direct upload link.
Did anyone ever solve the issue with the text entry fields coming up over an entire slide or large area? If we simply change the size of the text entry field, it ends up chopping off some of the text, even if we try to change the font size in the box.
A few of my teammates are experiencing this, and we'd love to know how to resolve it.
I used this method in the course I'm developing and it is working for me.
We didn't test it in our LMS yet, keeping fingers crossed it works.I also applied all the Storyline updates, not sure if this is what fixed
the issue, but it is working.Carol Mealy
I'm still having issues with text-entry fields. I logged this issue here 7 months ago(Corvil Learning). The updates have made no difference. I've tried different browsers - IE, Microsoft Edge etc. Similar to @Joseph Brightman, when I edit the text-entry field, the text is half hidden when published. It's very frustrating!
Hi Sarah and welcome (back) to E-Learning Heroes 😊
Thanks for letting us know that you're still experiencing an issue.
I see that you reached out to our support team as well and that Gerald is working with you directly.
Has the issue of the user clicking a field, then having to click again to enter text been resolved?
For me, it did work.
Thank you,
Carol Mealy
PwC | Digital Design and Development
Florham Park | +1 (973) 479-6713
PricewaterhouseCoopers LLP
pwc.com My Digital Badges
What did you do to fix the issue? When I record, the user still has to click the text box, then click again to enter the text.
