Forum Discussion
Unable to access 360 via links if transferred to a word document
I was sharing 360 Review hyperlinks (share) to members of our organization who do not have access to our actual ILMS, and they were copying those links into a word document to share with team members, but when they attempt to open they get presented with the signon page and cannot access the content.
Is this normal? Is there something I need to different?
Hi Pierrette, and thanks for reaching out!
By default, reviewers can add comments to Review 360 projects without an Articulate ID. They'll just be prompted to enter their email address to post comments so they can receive notifications for replies. If their email address is tied to an Articulate ID, they'll be prompted to sign in with that email.
As the course owner, you'll have the option to allow users without Articulate IDs to comment by checking the box shown below.
If they are unable to access the content after signing in, please let me know! If you're comfortable sharing the link here or privately in a support case, we'll be happy to test it out on our end as well.
I hope this helps!
Good Morning:
Unfortunately they are not able to get past the login screen
[cid:image001.png@01D9B4A9.E57A23C0]
It is as if it is looking for a subscription user name and password.
Thanks,
[cid:image002.png@01D9B4A9.E57A23C0]
Pierrette MacLeod (she, her)
Specialist, Learning & Channel Readiness| Bell Business Markets
T: 902-864-2957 M: 902-456-5913[Bell Let's Talk logo On January 25, let's create positive change.]
I am having this problem now too. I used to be able to send a link from review 360 to members of our organization to review trainings our department have made. Now when I send a link its asking them to sign in. I have been doing this process for years and only now having this issue.
What Changed?!
Thank You,
Thank you for your repsonds:
This is what my folks are getting when they attempt to access the hyperlink:
[cid:image001.png@01D9B4A9.A51A3090]
It's as if they are looking for a subscription Username and Password.
[cid:image002.png@01D9B4A9.A51A3090]
Pierrette MacLeod (she, her)
Specialist, Learning & Channel Readiness| Bell Business Markets
T: 902-864-2957 M: 902-456-5913[Bell Let's Talk logo On January 25, let's create positive change.]
Hi, Steven!
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. It will be helpful to learn the email addresses of the affected users, and you can share that information privately in your case!
Hi, Pierrette!
Thank you for the additional information! It looks like you attached some images to your replies, but unfortunately, I'm not able to open them. I've created a support case for you as well so we can investigate further! You should have already received an email from me and can reply there!
If anyone is experiencing a similar issue, here are a few things to check:
- Have the users created an Articulate ID in the past?
- Be sure that you're sharing a Review 360 link and not a Rise 360 link.
- Some virus scanners change the link when it's copied or opened, so check the URL for any changes.
If you need additional assistance, our talented Support Engineers are ready to step in! You can reach them by submitting a case here.
