Forum Discussion
Unable to access 360 via links if transferred to a word document
I was sharing 360 Review hyperlinks (share) to members of our organization who do not have access to our actual ILMS, and they were copying those links into a word document to share with team member...
Hi, Steven!
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. It will be helpful to learn the email addresses of the affected users, and you can share that information privately in your case!
Hi, Pierrette!
Thank you for the additional information! It looks like you attached some images to your replies, but unfortunately, I'm not able to open them. I've created a support case for you as well so we can investigate further! You should have already received an email from me and can reply there!
If anyone is experiencing a similar issue, here are a few things to check:
- Have the users created an Articulate ID in the past?
- Be sure that you're sharing a Review 360 link and not a Rise 360 link.
- Some virus scanners change the link when it's copied or opened, so check the URL for any changes.
If you need additional assistance, our talented Support Engineers are ready to step in! You can reach them by submitting a case here.
