Forum Discussion
Unable to connect. Check your internet connection and try again.
Confirm the incorrect error with invalid SSML: if I typo "+6dB" as "+6db" the capitalization error gives the "Unable to connect" message.
Also, I'm using a neural voice. I remember changing it, but apparently it got switched back at some point. OK, neural voices don't support <emphasis>, but surely you could say "The <emphasis> tag can only be used with standard voices" instead of what now happens. In any case, I just used the +6dB option (of the <prosody> tag) instead. Maybe Articulate could preempt Amazon and automatically replace <emphasis> when using a neural voice, saving us end-users some effort?
Hi CarlFink1! I appreciate you sharing these updates with us and I agree, it is hard to tell what the culprit is here. I'd like to bring in our Support Engineers to work with you directly so I've submitted a support case on your behalf. It is escalated to their team so they will follow up with you via email to begin troubleshooting. I'll keep an eye on the case to see what the fix is!
I have actually switched to using AI voices, but I'm still happy to help out.
