Forum Discussion

ErinArchie-bff9's avatar
ErinArchie-bff9
Community Member
3 years ago

Unable to connect. Check your internet connection and try again.

I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech.  I have internet connection not sure what the issue is
storyline 360
ChrisannaPaxton's avatar
ChrisannaPaxton
Community Member
10 months ago

Happening again today again!

KellyAuner's avatar
KellyAuner
Staff
10 months ago

Hi ChrisannaPaxton,

I see you've connected with my teammate, John Carlo, in a support case. That was a great call!

We can continue troubleshooting there to keep all information in one place.

  • SarahMessenger's avatar
    SarahMessenger
    Community Member
    10 months ago

    I am having this same issue as we speak 

    • TomEwing's avatar
      TomEwing
      Community Member
      10 months ago

      I'm also having the same issue.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        10 months ago

        Hi TomEwing, 

        Thanks for reaching out as well! 

        As I mentioned to Sarah earlier, have you tried a quick close of the Articulate 360 app and then logging back in? That has helped folks in another community discussion. 

        If that doesn't do the trick, feel free to let us know and we can continue the conversation in this thread or privately in a support case. 

        Looking forward to hearing form you!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      10 months ago

      Hello SarahMessenger,

      Thanks for reaching out! 

      Have you tried closing out of the Articulate 360 app and then logging back in? Some folks in another discussion have found success with a quick log out and log back in of the app. 

      If you're still running into this, please let us know! 

      Looking forward to hearing from you! 

  • SarahSeverson-e's avatar
    SarahSeverson-e
    Community Member
    9 months ago

    KellyAunerI am having the same issues - says not connected to internet for text to speech and apps are missing from my launcher as pictured below. Please help, thanks!

     

    • EricSantos's avatar
      EricSantos
      Staff
      9 months ago

      Hello Sarah,

      Thanks for reaching out, and I'm sorry to hear about the trouble.

      I'd like to share that the issues with text-to-speech and missing apps are related to the bug we identified and resolved yesterday regarding the Articulate 360 desktop app. If you still have issues, I recommend uninstalling and reinstalling the desktop app.

      Let me know how it goes, and I'll be more than happy to assist further as needed.

    • GuilhermeTeixei's avatar
      GuilhermeTeixei
      Community Member
      9 months ago

      Hi SarahSeverson-e ! I resolved the issue by exiting Storyline and the Articulate desktop app and logging back in. I suggest you give it a try.