Forum Discussion

ErinArchie-bff9's avatar
ErinArchie-bff9
Community Member
3 years ago

Unable to connect. Check your internet connection and try again.

I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech.  I have internet connection not sure what the issue is
storyline 360
KellyAuner's avatar
KellyAuner
Staff
10 months ago

Hi ChrisannaPaxton,

I see you've connected with my teammate, John Carlo, in a support case. That was a great call!

We can continue troubleshooting there to keep all information in one place.

SarahMessenger's avatar
SarahMessenger
Community Member
10 months ago

I am having this same issue as we speak 

  • TomEwing's avatar
    TomEwing
    Community Member
    10 months ago

    I'm also having the same issue.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      10 months ago

      Hi TomEwing, 

      Thanks for reaching out as well! 

      As I mentioned to Sarah earlier, have you tried a quick close of the Articulate 360 app and then logging back in? That has helped folks in another community discussion. 

      If that doesn't do the trick, feel free to let us know and we can continue the conversation in this thread or privately in a support case. 

      Looking forward to hearing form you!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hello SarahMessenger,

    Thanks for reaching out! 

    Have you tried closing out of the Articulate 360 app and then logging back in? Some folks in another discussion have found success with a quick log out and log back in of the app. 

    If you're still running into this, please let us know! 

    Looking forward to hearing from you!