Forum Discussion

ErinArchie-bff9's avatar
ErinArchie-bff9
Community Member
3 years ago

Unable to connect. Check your internet connection and try again.

I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech.  I have internet connection not sure what the issue is
storyline 360
KellyAuner's avatar
KellyAuner
Staff
10 months ago

Hi, TammieBailey!

I see you've submitted a support case with our team. They'll be in touch shortly! In the meantime, you can try logging out of Articulate 360 and logging back in. This seems to have worked for other users.

TammieBailey's avatar
TammieBailey
Community Member
10 months ago

Hi KellyAuner,  

Thank you for the tip.  I tried those steps and it is still not working.  I'm now experiencing another issue.  I'm not able to publish to Review360.  It did create a 'report' when it did not publish but did not give me any tips on what to try.  Will someone look into that with the report that was sent, or should I open a ticket for that issue as well?  

  • KellyAuner's avatar
    KellyAuner
    Staff
    10 months ago

    Hi TammieBailey,

    No need to submit another ticket!

    I've just updated your case with these additional comments so the Support Engineer is up to date on what's going on.