Forum Discussion

ErinArchie-bff9's avatar
ErinArchie-bff9
Community Member
3 years ago

Unable to connect. Check your internet connection and try again.

I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech.  I have internet connection not sure what the issue is
storyline 360
RussStill's avatar
RussStill
Community Member
9 months ago

Try logging out from the app (not the website), then log back in again.

  • RobertNowak-b54's avatar
    RobertNowak-b54
    Community Member
    9 months ago

    My Storyline is also absent from Articulate 360 launcher. How do you log out from Storyline? There isn't a place to log out like there is using the launcher.

    • GuilhermeTeixei's avatar
      GuilhermeTeixei
      Community Member
      9 months ago

      Open Storyline 360, go to File > Exit Storyline. 

      From the Articulate 360 Desktop app, click on the profile drop-down (top-right corner) > Sign out.