Forum Discussion

ErinArchie-bff9's avatar
ErinArchie-bff9
Community Member
3 years ago

Unable to connect. Check your internet connection and try again.

I am suddenly receiving the error "Unable to connect. Check your internet connection and try again." when using the Text-to-Speech.  I have internet connection not sure what the issue is
storyline 360
tnguyen03's avatar
tnguyen03
Community Member
4 months ago

I just installed the update to Storyline and am now experiencing this issue as well.

DanaSleeper's avatar
DanaSleeper
Community Member
4 months ago

I also just started getting this error message after the update... bad timing since I'm in the middle of course development with a deadline approaching :(  

  • tnguyen03's avatar
    tnguyen03
    Community Member
    4 months ago

    I just checked the the issue seems to have gotten resolved. Hope it is resolved on your end as well.

    • EricSantos's avatar
      EricSantos
      Staff
      4 months ago

      Hi tnguyen03 and DanaSleeper,

      Thanks for reaching out! We experienced a brief issue with text-to-speech, which explains what you encountered. As tnguyen03 confirmed, it’s already been resolved. Sorry for the inconvenience this may have caused.

      If the issue comes up again, feel free to let us know, and we’ll be glad to help.