Forum Discussion
Unable to download characters within Storyline 360
Hi, I am taking part in the Articulate training using Storyline 360. It commenced Mon 28 May. As part of the training we were to download characters however I was not able to download any characters...
Hi Jillian,
While internet bandwidth could play a role, more often than not, we've seen blocked network endpoints as the main culprit behind why certain features don't work in Storyline 360.
Have your IT team review this article, and if everything looks good there, try a repair of Storyline 360 as the next step to help refresh the application.
Let us know how it goes!