Forum Discussion

RichardFerna416's avatar
RichardFerna416
Community Member
2 years ago

Unable to install Storyline

I've been unable to install adobe storyline onto my admin locked laptop. My tech guys here tried and said: I have checked and you have the minimum requirements. I logged in as a local administra...
storyline 360
SarahDilworth's avatar
SarahDilworth
Community Member
8 months ago

I am experiencing the same issue. 

  • EricSantos's avatar
    EricSantos
    Staff
    8 months ago

    Hello Sarah,

    I'm sorry to hear about the trouble installing Storyline. Are you also getting the same error code, 8000704EC?

    This error code may indicate that you have insufficient privileges to install apps in your computer. Can you confirm if you have admin privileges on your computer? If not, I suggest reaching out to your IT admin to grant you admin privileges and security permissions to install apps. You can also ask them to install the apps for you.

    If the error persists and you've already checked out the steps Lauren shared above, I recommend uninstalling your Articulate 360 Desktop app and installing the latest version from this link.

    You can also connect with us privately in a support case if you want more targeted help.