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PrabhavatiVadla's avatar
PrabhavatiVadla
Community Member
2 years ago

Unable to open the file built on the old version of Storyline

Hi All, I have a Storyline file, which I am unable to open. It throws an error saying, "This project is invalid or corrupt and cannot be opened. it may have been created in an earlier version of S...
storyline 360
RichardWatson's avatar
RichardWatson
Super Hero
2 years ago

Prabhavati,

Here are some things to try posted by Ren Gomez in another discussion:

Richard

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  • Copy and Rename: If you save the file to your desktop, you can also try to create a copy of the file and rename it. Then try to reopen.
  • Find a temporary file: Here's how to check.
    1. Open this folder in Windows Explorer:  % appdata%\Articulate\Storyline 
    2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
    3. Change the file extension of the copy on your desktop from *.tmp to *.story.
    4. Double-click the file to open it in Storyline. 
  • Share the file: Share your .story file with our support team, and they can take a look and see if anything can be saved.

We always recommend saving and publishing Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior, such as file corruption, or prevent you from saving changes. This article covers more.

 

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