Forum Discussion
unable to publish, check internet connection
Hello,
I am trying to publish a course from Storyline to Review so I can upload it in a RISE course; however, it keeps telling me that it is unable to publish, check internet connection. I am able to publish from RISE, I am on the internet, I have been able to publish from Storyline just last week.... Has anyone had this issue and what did you do to resolve it? I have turned my computer off and on, reset everything, etc and I have a project that is due today (of course!).
Thank you for any help you can provide.
Hi Megan,
Thanks for writing in and providing those key details. Let's dig in!
First: We have these reasons and fixes for when that error message strikes:Next: To cover all bases, let's ensure that port 443 and the domains listed in this article are on your allowlist.
That's a good place to start, but our Engineers are a click away if you need fast help. They'll step in to see what could be interfering with the publishing process.
