Forum Discussion

FrancescoBerio-'s avatar
FrancescoBerio-
Community Member
12 months ago

Unable to publish in review and to connect to articulate servers

Good morning everyone. For the past two or three days (perhaps coinciding with the annual license renewal, but I'm not sure), when I try to do text-to-speech, the software tells me "unable to connect...
Articulate 360
storyline 360
JulieNorris-9ef's avatar
JulieNorris-9ef
Community Member
12 months ago

Same issue for me starting yesterday. Here are the steps I've taken to resolve the issue:
1. Uninstalled all the Articulate apps.
2. Cleared the temp files using %temp%\Articulate\Storyline in File Explorer.
3. Unzipped and ran as admin: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4. Rebooted computer.
5. Reinstalled the most recent Articulate 360 and Storyline x64 from: https://360.articulate.com/downloads/all
6. Attempted to publish and fail.

NOTE: Yesterday, I received a failure to publish error due to my internet connection. I was able to overcome that error by using the steps above. Today, I was getting stuck (clocking when uploading course) and was able to overcome that. I now just get the Failure to publish error, but no actual error was received. 

And none of the apps display under Desktop.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    12 months ago

    Hi Julie!

    Sorry to hear you're also having trouble accessing the Articulate 360 desktop apps, and publishing to Review 360!

    I see that you're working with my colleague Darwin, through a support case. We can continue the conversation there to keep all information in one spot.