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DavidLockett's avatar
DavidLockett
Community Member
5 years ago

unable to rewind or move forward mp4 videos in video block

Hi, I'm looking to import an animation that's been published to .mp4 into a Rise course. When I create a video block to put it in, the default video (coastline.mp4) allows me to move forward and r...
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DavidLockett's avatar
DavidLockett
Community Member
5 years ago

Hi, just a quick update on this. 

After some extensive investigation by our IT department, it seems that our IT system was blocking a URL that effects mp4 videos (sorry, I wasn't told which one). As soon as the URL was whitelisted, the ability to scrub forward and back with the seek bar started working on all our videos. 

  • JakeBaugh's avatar
    JakeBaugh
    Community Member
    3 years ago
    David Lockett

    Hi, just a quick update on this. 

    After some extensive investigation by our IT department, it seems that our IT system was blocking a URL here that effects mp4 videos (sorry, I wasn't told which one). As soon as the URL was whitelisted, the ability to scrub forward and back with the seek bar started working on all our videos. 

    Thank you for this, I was scratching my head for hours to get this solved, you are a savior. 

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