Unable to Sign in To Articulate 360 / Couldn't Open Port

Hi SarahHanisko-0f,

Sorry to hear that you're unable to sign in to Articulate 360 from your personal computer. 

If your settings have not been recently changed, please try the following troubleshooting steps to isolate the issue. 

• Connect to a different network and then try to sign in to Articulate 360
• If the issue is not network-related, try reinstalling Articulate 360 from scratch by following the steps here:

1. Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing Quit.
2. Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3. Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/360/360cleanup.zip
4. Right-click the 360cleanup.bat file and choose Run as administrator. The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5. Reboot your computer.
6. Download the latest Articulate 360 desktop app here: https://id.articulate.com/redirect/downloads
7. Right-click the articulate-360.exe file and choose Run as administrator.
8. Launch the Articulate 360 desktop app and click Install beside each authoring app you want to install.
9. Reboot your computer and test your Articulate apps.

If the issue persists and your network is not blocking the connection to any of Articulate's endpoints, please open a case with our support team here so we can take a closer look at what's causing the problem.